Refund Policy

Since BacktestX offers intangible, irrevocable digital goods and premium subscription services, we generally do not issue refunds once an order is completed and access to the premium platform features is granted. As a customer, you are responsible for understanding this upon purchasing any subscription or service at our site.

Exceptions to the Rule

We realize that exceptional circumstances can take place. Therefore, we may honor requests for a refund under the following conditions:

• Non-delivery of service: Due to server issues or mailing anomalies, you do not receive access to your purchased tier.
• Major defects or fatal bugs: Although our software is thoroughly tested, unexpected errors may occur. If a defect prevents you from using the core features of the platform (and we cannot resolve it in a timely manner), you may be eligible for a refund.
• Accidental duplicate charges: If our payment processor accidentally bills you twice for a single subscription period.

How to Request a Refund

Refund requests must be submitted within 7 days of the original purchase date. Please contact our support team with your transaction ID and detailed information regarding your issue.

We reserve the right to refuse a refund request if the claim does not fall under the aforementioned exceptions, or if we detect abuse of our refund policy (e.g., repeatedly subscribing and requesting refunds after downloading premium data).